This page outlines your rights as a player once you have been the target of a punitive action. If jailed, you are restricted from all sections of the game save for the Customer Service page. You may open an appeal there.
Chatroom Bans
Full logs of all chat room conversations are kept. Chat rooms are self moderated to the point you can block/mute players using the in-game tools available. If a chat ban does occur in most circumstances there is no reason to appeal - the evidence is logged. If you wish to make an appeal, you must make it within one day of being banned.
Jailed Accounts/Appeals
You are given one chance to appeal, and said appeal must be made within three (3) days of the jailing, after that the matter is considered closed, and if your appeal is not accepted, the account will remain jailed. Your first post is the most important, the appeal process hinges on it. Your first post should contain your side of the story, include in the subject line which game administrator you are appealing to (usually the one that jailed you) and must contain information to exonerate you. If you mention other accounts, be sure to include game IDs. The more information you provide the better. A simple "I didn't do it" will not suffice. Consider it this way - the jailing took place due to evidence we have, if you cannot provide anything to counter, the appeal is a moot point. Players who intentionally waste administration time by appealing obviously correct jailings may have their jail time increased as a result.
You have the right to have your appeal heard by a staff member other than the one who took action against you.
Jail Sentences
Jail sentences may only be increased if additional violations are discovered. You have the right to an appeal for each additional violation discovered.
Banned Accounts
If your account is banned from game play there is no allowance for an appeal, the administrative process has already completed, and it has been determined to deny you game service.
Discipline Record
Your Discipline Record, a log of all warnings/bans/jailings your account has received will not be modified unless incorrect information is contained within it. If a punishment was pardoned, or a jail term shortened, the record will still contain the offense. Only if a ruling is completely reversed will the information be removed.
External Contact
There is no reason to contact game administration outside of the in-game tools provided. Unless explicitly requested, any communication outside of the game will be ignored.
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